Heartland Credit Union (Kansas)
  • Tech Support
  • Hutchinson, KS, USA
  • Hourly
  • Full Time

Benefits - BCBS Health and Dental Insurance; Paid Life & LTD Insurance; 401(k) Plan; Paid Vacation and Holidays; Wellness Program; Small friendly work environment; Opportunity for advancement


Heartland Credit Union is a member-owned financial cooperative serving nearly 25,000 members. We've been proudly serving our members since 1948. HCU has many locations in Kansas including Wichita, Hutchinson, Newton and Haven. Learn more about Heartland Credit Union by going to www.hcu.coop.

We are looking for someone to work in our Tech Support department.

LOCATION

This person will work from one of our retail branches located in Hutchinson or Wichita.

SCHEDULE

Monday - Friday and rotating Saturdays (8:00 a.m. - 12:00 p.m.). Will also be on call on a rotating schedule.

ABOUT THIS OPPORTUNITY

  • Gathers information from users detailing equipment problems with servers, personal computers, printers, modems, disk drives, etc. Operates equipment to check reported problems or errors.
  • Determines if problem is hardware or software related.
  • Reloads software or adjusts settings to correct software problems.
  • Disassembles machines to perform tests on hardware systems and components and analyzes test information to determine cause of problems.
  • Replaces defective parts or makes repairs as necessary to solve problems, and tests machines after repairs are made to ensure adequate problem resolution.
  • Keeps detailed records of repairs, calibrations, and tests.
  • Performs routine preventive and diagnostic procedures. Follows manufacturer's recommended schedule of maintenance.
  • Checks, cleans, and adjusts mechanical and electronic elements.
  • Checks for loose connections, defective components, and faulty circuits.
  • Keeps accurate and detailed records of maintenance services performed.
  • Writes basic scripts used for installing and configuring software.
  • Backs up critical data files and PC/LAN.
  • Assists and supports departments as required.
  • Keeps users updated on the status of equipment problems.
  • Maintains basic working knowledge of HCU's products and services.
  • Remains up-to-date on technological changes in equipment and repair techniques.
  • Ensures staff and members are promptly and professionally served.
  • Attends meetings and training sessions as required.
  • Pro-actively support and advance HCU's culture.
  • Performs all other duties as assigned.

QUALIFICATIONS

EDUCATION/CERTIFICATIONS:

  • High school graduate or equivalent.

EXPERIENCE:

  • Two or more years of related computer equipment repair experience.
  • Experience working in an Enterprise environment helpful.
  • Helpdesk and networking experience helpful.

SKILLS:

  • Ability to operate necessary testing and repair equipment
  • Good research and problem-solving skills.
  • Excellent logic and reasoning skills.
  • Ability to work well independently.
  • Good communication skills.

OTHER REQUIREMENTS:

  • Valid driver's license.

PHYSICAL REQUIREMENTS:

  • Light work; exerts up to 20 lbs. occasionally and/or up to 10 lbs. frequently.

BENEFITS

Check out a full list of our benefits on our Career Page by clicking HERE.

For consideration:

To apply from our career site, go to Apply Now. If you are viewing from an outside posting board, go to www.hcu.coop, then find "Careers". You must create an account to apply and upload a resume. All inquiries are completely confidential.

Equal Opportunity Employer/Affirmative Action Employer

Heartland Credit Union an Equal Opportunity Employer (EOE). Heartland provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, age, disability or genetics. Heartland hires and promotes individuals solely on the basis of their qualifications for the job to be filled. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. This practice applies to all areas of employment including recruitment, hiring, training and education, promotion, termination, compensation and all conditions and privileges of employment in accordance with applicable federal, state and local laws.

 

Full Job Description
Heartland Credit Union (Kansas)
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