Account Recovery Assistant

Benefits - BCBS Health and Dental Insurance; Paid Life & LTD Insurance; 401(k) Plan; Paid Vacation and Holidays; Wellness Program; Small friendly work environment; Opportunity for advancement

Heartland Credit Union is looking for a full-time Account Resolution Assistant to work in Hutchinson and establish contact with members to seek a mutual solution for delinquent issues that will benefit both the member and the credit union.

ABOUT HEARTLAND

Heartland Credit Union has been providing exceptional member service for over 75 years! Our small friendly work environment allows our employees to know our customers we serve and fellow employees. As we continue to grow, we need great talent like you to be a part of our team and culture. We are community driven and are very active in the communities we serve by volunteering and supporting local events. HCU has many locations in Kansas including Wichita, Hutchinson, Newton, Haven, Hays, and Ness City. Learn more about Heartland Credit Union by going to www.hcu.coop.

WORK DETAILS

This position is in-person and will work at one of our Hutchinson branches, located at 900 E. 23rd Ave. Office hours are Monday - Friday 8:00am - 5:00pm. No weekends required.

ABOUT THIS POSITION

The successful candidate will be responsible for the following activities:

• Monitors and follows up on delinquent and overdrawn accounts to cure loan delinquency and restore accounts to a positive status.
• Reviews the charge-off queue and contacts members to discuss next steps, including settlements and payment arrangements.
• Prepares and assist in the preparation of legal documents, including repossession titles, small claims dockets, bankruptcy filings, reaffirmation agreements, and more.
• Initiates and oversee ongoing legal proceedings, such as attorney demand letters, complaints, stipulated orders, forbearance agreements, and post-judgment actions.
• Posts payments on delinquent loans, credit cards, charge-off accounts, and for members enrolled in debt management programs.
• Monitors and track recovery payments on charged-off accounts to ensure data accuracy and compliance with legal agreements and court orders.
• Processes incoming bankruptcy filings, ensuring proper documentation, file maintenance, and the relay of relevant information to legal.
• Reviews and recommends repayment solutions, including completing hardship request documents for extensions and modifications.
• Follows up on accounts to track progress and ensure payment arrangements are honored.
• Prepares and submits garnishment requests in collaboration with legal counsel.
• Conduct skip tracing, as necessary, to obtain contact information in order to contact delinquent/defaulted members. Employs additional recovery methods to minimize losses for the credit union.
• Collaborates with management to resolve complex and non-routine member issues, ensuring minimal loss to the credit union.
• Assists with account resolution collection efforts as needed.
• Ensures collections efforts comply with HCU policies and procedures and ensures they are legally compliant.
• Serves credit union team members promptly and professionally.
• Attends meetings and training sessions as required.
• Provides superior service to members and staff.
• Pro-actively support and advance HCU's brand platform.
• Performs all other duties as assigned.

REQUIREMENTS FOR POSITION

• High school graduate or equivalent.
• Previous collection experience preferred.
• Previous experience working in an office environment is preferred.
• Accuracy and thoroughness in work.
• Excellent communication, telephone, and public relations skills.
• Ability to work well independently.
• Ability to work well in stressful situations.
• Able to operate related computer applications and PC.
• Proficient in MS Office including Word, Excel and Outlook.
• Flexible and open to change.
• Valid driver's license.
• Stationary for extended periods of time.

EOE: race, color, religion, sex, national origin, disability, protected veterans.

For immediate consideration:

To apply from our career site, go to Apply Now. If you are viewing from an outside posting board, go to www.hcu.coop, then find "Careers." You must create an account to apply and upload a resume. All inquiries are completely confidential.

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