Account Resolution Assistant

Updated 05/09/2022 Benefits - BCBS Health and Dental Insurance; Paid Life & LTD Insurance; 401(k) Plan; Paid Vacation and Holidays; Wellness Program; Small friendly work environment; Opportunity for advancement

Heartland Credit Union is the winner of the 2023 Community's Choice Award for Reno county in several areas, including "Best Place to Work!"

Heartland Credit Union is looking for a full-time Account Resolution Assistant to work at our branch in Hutchinson. If you are a positive and friendly individual who enjoys helping customers, then this is for you. You will review delinquent accounts and assist members with finding a solution utilizing various techniques. Heartland's training is top-notch, and this position provides a great opportunity to gain experience in the financial services field and be a part of a growing company!

Our Account Resolution Assistants are eligible for an awesome benefits package including health and dental Insurance, paid Life & LTD Insurance, 401(k) plan, paid vacation and holidays, small friendly work environment, opportunity for advancement and much more!

ABOUT HEARTLAND

Heartland Credit Union has been providing exceptional member service for over 75 years! Our small friendly work environment allows our employees to know our customers we serve and fellow employees. As we continue to grow, we need great talent like you to be a part of our team and culture. We are community driven and are very active in the communities we serve by volunteering and supporting local events. HCU has many locations in Kansas including Wichita, Hutchinson, Newton, Haven, Hays, and Ness City. Learn more about Heartland Credit Union by going to www.hcu.coop.

SCHEDULE

Office hours are Monday - Friday 8:00am - 5:00pm. No weekends required.

LOCATION

This position is in-person and will work at one of our Hutchinson branches, located at 900 E. 23rd Ave.

ABOUT THIS POSITION

The successful candidate will be responsible for the following activities:

• Reviews delinquency reports and verifies the status of the customer's accounts.
• Follows up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution for repayment issues. Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements. Continues to collect until the account becomes a write-off, bankruptcy, or attorney account. Makes early contact with members to collect and keep them informed of account status.
• Utilizes effective service skills and various forms to assist members in difficult situations. Listens to members and answers questions and complaints relevant to department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions.
• Utilizes further appropriate collection methods if initial attempts do not secure required payment. Recommends extensions of due dates. Suggests consolidations and financial counseling.
• Recommends loan deferrals and communicates with front-line staff.
• Recommends and completes small claims court complaints and post judgment actions including garnishments and supplemental orders.
• Refers accounts to Account Resolution Manager for bankruptcy actions. Continues related collection efforts.
• Researches accounts that appear on late and potentially late records to ensure that HCU errors are detected promptly.
• Maintains HCU's professional reputation throughout collections operations and in all contacts with employees, members and vendors.
• Maintains member confidentiality.
• Develops contacts with credit bureaus and other financial institutions. Uses shared information to effectively minimize HCU losses.
• Provides superior service to our members.
• Ensures members are promptly and professionally served.
• Cross-sells credit union products and services.
• Attends meetings and training sessions as required.
• Proactively supports and advances HCU's culture and brand.
• Performs all other duties as assigned.

QUALIFICATIONS

EDUCATION/CERTIFICATION:

• High school graduate or equivalent.

EXPERIENCE:

• Previous collection experience is helpful.
• Previous experience at a financial institution is helpful.
• Previous experience working in an office environment is preferred.

SKILLS:

• Accuracy and thoroughness in work.
• Excellent communication, telephone, and public relations skills.
• Ability to work well independently.
• Ability to work well in stressful situations.
• Able to operate related computer applications and PC.
• Proficient in MS Office including Word, Excel and Outlook.
• Flexible and open to change.

OTHER REQUIREMENTS:

• Valid driver's license.
• Pass criminal background check, drug screen, credit check and past employment and education verification.

PHYSICAL REQUIREMENTS:

Required to sit, stand, and walk. Standing for extended periods of time. Exerts up to 10 lbs. of force occasionally.

For immediate consideration:

Go to www.hcu.coop, then find "Careers." You must create an account to apply and upload a resume. All inquiries are completely confidential.

Equal Opportunity Employer/Affirmative Action Employer

Heartland Credit Union is an Equal Opportunity Employer (EOE). Heartland provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, age, disability or genetics. Heartland hires and promotes individuals solely on the basis of their qualifications for the job to be filled. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. This practice applies to all areas of employment including recruitment, hiring, training and education, promotion, termination, compensation and all conditions and privileges of employment in accordance with applicable federal, state and local laws.

Current Openings for Account Resolution Assistant Jobs at Heartland Credit Union (Kansas)

Department	Location	Employment Type

Get Notified of New Jobs at Heartland Credit Union (Kansas)