Consumer Loan Processor

Heartland Credit Union is the winner of the 2023 Community's Choice Award for Reno county in several areas, including "Best Place to Work!"

Heartland Credit Union is looking for a Consumer Loan Processor. If you enjoy providing great customer service and are a detail-oriented person then this may be the right fit for you. Our Loan Processing department provides in-house support for all Heartland lending departments including consumer, mortgage, commercial and indirect. Must be able to work in a fast-paced environment.

ABOUT HEARTLAND

Heartland Credit Union has been providing exceptional member service for over 75 years! Our small friendly work environment allows our employees to know our customers we serve and fellow employees. As we continue to grow, we need great talent like you to be a part of our team and culture. We are community driven and are very active in the communities we serve by volunteering and supporting local events. HCU has many locations in Kansas including Wichita, Hutchinson, Newton, Haven, Hays, and Ness City. Learn more about Heartland Credit Union by going to www.hcu.coop.

SCHEDULE

This person will work a flexible schedule Monday thru Friday between 8:00 a.m. 6:00 p.m. and on a rotating Saturday 9:00 a.m. to 12:00 p.m.

LOCATION

Our Loan Processing department is located in the Support Center at 4000 N. Monroe in Hutchinson.

ABOUT THIS POSITION

The successful candidate will have the following responsibilities:

• Obtains credit information and verifies loan collateral.
• Works with dealers to process loan files and fund in a timely manner. Reviews files for missing documents, inconsistencies, and accurate interest and LTV calculations.
• Works with loan officers to process and fund all consumer loan products. Reviews files for missing documents, inconsistencies, and accurate interest and LTV calculations.
• Creates relevant files and maintains existing files within the department. Performs file maintenance as necessary. Monitors tracking reports and monthly reports.
  
• Assists loan staff with disbursement of new and existing loans.
  
• Files loan documents with the appropriate agencies.
  
• Works with loan staff, members, and investors to address quality control exceptions.
  
• Ensures that member related documents are scanned accurately and in a timely manner.
  
• Receives and screens telephone calls. Answers routine questions or directs them to appropriate personnel. Records and relays messages.
  
• Ensures document scanning procedures are kept current and communicated with staff.
  
• Balance/review related department GLs on a monthly basis.
  
• Supports and assists other loan processing personnel as necessary.
• Provides exceptional service and support to frontline lending staff and other HCU staff members.
• Cross-trains within the Loan Processing department to provide assistance and back-up for other team members.
• Provides superior service to our members and HCU staff.
• Ensures members are promptly and professionally served.
• Attends meetings and training sessions as required.
• Proactively supports and advances HCU's brand platform.
• Performs all other duties as assigned.

QUALIFICATIONS

EDUCATION/CERTIFICATIONS:

• High school graduate or equivalent.

EXPERIENCE:

• Previous experience with lending or loan processing preferred.
• At least one to two years of office relate experience required.

SKILLS:

• Accuracy and attention to detail.
• Well organized.
• Good verbal and public relations skills.
• Experience using MS Suite including Outlook, Excel and Word.

PHYSICAL REQUIREMENTS:

• Sedentary work; sitting most of the time.
• Exerts up to 10bs.of force occasionally.

OTHER REQUIREMENTS:

• Must have a valid driver's license.

For immediate consideration:

To apply, go to www.hcu.coop, then find "Careers".

Equal Opportunity Employer/Affirmative Action Employer

Heartland Credit Union is an Equal Opportunity Employer (EOE). Heartland provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Heartland hires and promotes individuals solely on the basis of their qualifications for the job to be filled. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. This practice applies to all areas of employment including recruitment, hiring, training and education, promotion, termination, compensation and all conditions and privileges of employment in accordance with applicable federal, state and local laws.

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