Debit Card Specialist

Heartland Credit Union is looking for a Debit Card Specialist to help oversees debit card operations, commercial deposit services and related functions. Looking for a positive, friendly and motivated individual. Must be able to work a flexible schedule and work well independently, within a team, on multiple projects, in a fast-paced environment. This is a great opportunity to get great experience in the financial services field and be a part of a growing company!

ABOUT HEARTLAND

Heartland Credit Union has been providing exceptional member service for over 75 years! Our small friendly work environment allows our employees to know our customers we serve and fellow employees. As we continue to grow, we need great talent like you to be a part of our team and culture. We are community driven and are very active in the communities we serve by volunteering and supporting local events. HCU has many locations in Kansas including Wichita, Hutchinson, Newton, Haven, Hays, and Ness City. Learn more about Heartland Credit Union by going to www.hcu.coop.

WORK DETAILS

The successful candidate can work at our Support Center, located at 4000 N Monroe, Hutchinson or our Maize branch, located at 3777 N. Maize Rd. in Wichita.

Office hours, Monday - Friday 8:00a.m. - 6:00p.m. No Weekends

RESPONSIBLITIES FOR THE DEBIT CARD SPECIALIST

• Ensures debit card processing functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and program requirements.
  
• Performs all related debit card account maintenance including record creation, edits, error corrections, etc.
  
• Manages card dispute activities, including posting provisional credits, sending cardholder notifications, etc.
  
• Support frontline staff, including coordinating and providing training as needed.
  
• Coordinates with vendors, compliance, and marketing for promos or program changes.
  
• Keeps senior management informed of area activities and of any significant problems. Provides suggestions and input for policy/procedure changes, improvement of department processes and effectiveness.
  
• Ensures employee requests and questions are promptly resolved.
  
• Responsible for maintaining acceptable quality control standards.
  
• Provides training and applicable information related to Payment Solutions duties to staff and members.
  
• Assumes responsibility for the effective and timely performance of administering the debit card and commercial deposit services programs and related functions.
• Provides superior service to our members.
• Pro-actively support and advance HCU's culture.
• Performs all other duties as assigned.

REQUIREMENTS FOR THE DEBIT CARD SPECIALIST

• High school graduate or equivalent.
• Previous office experience preferred.
• Two years of financial institution experience or similar/related experience preferred.
• Solid analytical and problem-solving abilities
• Ability to organize and prioritize work and handle multiple tasks concurrently.
• Excellent decision-making skills.
• Strong written and oral communications skills.
• Comfortable using and assisting others with technology.
• Proficient in MS Office programs.
• Sedentary work; stationary most of the time.

BENEFITS

• BCBS Health and Dental Insurance
• Paid Life and LTD Insurance
• 401(k) Plan
• Paid Vacation and Holidays
• Wellness Program
• Small friendly work environment
• Opportunity for advancement

For immediate consideration:
To apply from our career site, go to Apply Now. If you are viewing from an outside posting board, go to www.hcu.coop, then find "Careers." You must create an account to apply and upload a resume. All inquiries are completely confidential.

EOE: race, color, religion, sex, national origin, disability, protected veterans.

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