Member Connection Specialist - Hutchinson

Heartland Credit Union is the winner of the 2023 Community's Choice Award for Reno county in several areas, including "Best Place to Work!"

Heartland Credit Union is looking for a full-time Member Connection Specialist to work at one of our Hutchinson locations. Looking for a positive, friendly and motivated individual who enjoys customer service and sales. Must be able to work a flexible schedule and in a fast-paced environment. Heartland has a quality training program and this is a great opportunity to get great experience in the financial services field and be a part of a growing company!

Employees in this role are eligible for an awesome benefits package including health and dental Insurance, paid Life & LTD Insurance, 401(k) plan, paid vacation and holidays, small friendly work environment, opportunity for advancement and much more! No evenings or Sundays!

ABOUT HEARTLAND

Heartland Credit Union has been providing exceptional member service for over 75 years! HCU is a member-owned financial cooperative established in 1948 and is currently serving over 38,000 members strong. Our small friendly work environment allows our employees to know our members we serve and fellow employees. As we continue to grow, we need great talent like you to be a part of our team and culture. We are community driven and are very active in the communities we serve by volunteering and supporting local events. HCU has many locations in Kansas including Wichita, Hutchinson, Newton, Haven, Hays, and Ness City. Learn more about Heartland Credit Union by going to www.hcu.coop.

LOCATION

129 West Avenue A or Hutchinson 900 E 23rd

LOCATION

All Locations: This person will work from our downtown Hutchinson branch, located at 129 West Avenue A OR 900 E 23rd

SCHEDULE

Branch Hours 23rd

Branch Hours Ave A

BENEFITS FT

BCBS Health and Dental Insurance; Paid Life & LTD Insurance; 401(k) Plan; Paid Vacation and Holidays; Wellness Program; Small friendly work environment; Opportunity for advancement

DUTIES

• Providing members personalized, exceptional member experience, with each interaction.
• Greets members entering the branch, directs them to the correct staff member for assistance and provides assistance with ATM usage, online and mobile account enrollment and usage and other branch services.
• Serves walk-in members with various account inquiries.
• Assists members to and in the Member Connection Suite.
  • Work to ensure members are comfortable with the digital interaction in our video connection suites.
  • Connects members with appropriate HCU team member/department through our video software.
  • Liaison between member using video software and FSR for document scanning, notary, card delivery, and other related.
  • Reset video connections suites after each member interaction.
• Receives and processes changes of name, addresses, and other account information as needed.
• Performs teller functions, including but not limited to, receiving cash, disbursing cash, adding new shares, closing shares, if applicable.
• Works with members to help answer questions and resolve any account related issues or needs.
  
• Maintains privacy of member account information.
  
• Presents and explains HCU services and products to members and assists in meeting their financial needs.
  
• Assists other Tellers, FSR's, Branch Manager and other staff as necessary.
• Participate in HCU community events.
• Learn about HCU products and services and present information to other staff members.
• Discusses credit union products and services with members.
• Ensures members are promptly and professionally served.
• Attends meetings and training sessions as required.
• Provides superior service to our members.
• Proactively support and advance HCU's culture.
• Performs all other duties as assigned.

QUALIFICATIONS

EDUCATION/CERTIFICATIONS:

• High school graduate or equivalent.

EXPERIENCE:

• Previous customer service experience preferred.
• Cash handling experience preferred.
• Experience working in a financial institution is helpful but not required.

SKILLS:

Strong communication abilities.

• Strong communication abilities.
• Accurate and attentive to detail.
• Good math skills
• Well organized.
• Willingness to assist others.
• Outgoing
• Able to operate related computer applications and PC.
• Proficient in MS Office including Word, Excel and Outlook.
• Strong comfort level with using technology and assisting others with technology
• Professional appearance.
• Flexible and open to change.

OTHER REQUIREMENTS:

• Valid driver's license.
• Will be required to complete Heartland's Teller Education program.

PHYSICAL REQUIREMENTS:

• Ability to lift 30 lbs. occasionally and/or up to 10 lbs. frequently.
• Standing for extended periods of time.

BENEFITS

Check out a full list of our benefits on our Career Page by going to www.hcu.coop and then finding "Careers."

For immediate consideration:

To apply from our career site, go to Apply Now. If you are viewing from an outside posting board, go to www.hcu.coop, then find "Careers." You must create an account to apply and upload a resume. All inquiries are completely confidential.

Equal Opportunity Employer/Affirmative Action Employer

Heartland Credit Union is an Equal Opportunity Employer (EOE). Heartland provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, age, disability or genetics. Heartland hires and promotes individuals solely on the basis of their qualifications for the job to be filled. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. This practice applies to all areas of employment including recruitment, hiring, training and education, promotion, termination, compensation and all conditions and privileges of employment in accordance with applicable federal, state and local laws.

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